Last updated: September 2026
TASKO respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, and protect your information when you use the TASKO app, website, or services.
By using TASKO, you agree to this Privacy Policy.
TASKO is an on-demand errand and local services platform in Nepal.
We connect customers who need tasks done with independent Taskers who can accept and complete those tasks.
Our services may include heavy lifting, queue standing, pickup and delivery, errands, Drive My Vehicle, and other local services.
We may collect the following information from users:
For Drive My Vehicle or ride-related services, we may collect vehicle document details, insurance details, driving license details, and location information where necessary.
What we collect. To verify the identity of Taskers, we ask you to upload photographs of your government-issued identity document (front and back) and a photograph of yourself holding that document (a "verification selfie"). Providing a police clearance certificate is optional. These images are uploaded directly from your device to our secure storage.
We do not collect or create face data. TASKO does not use facial recognition, face matching, face detection, or liveness detection. We do not generate, derive, or store any faceprint, face template, face geometry, face embedding, or any other biometric identifier from your verification selfie. The image is treated only as an ordinary photograph. TASKO does not use any third-party biometric or automated identity-verification service.
How the images are used. Your verification selfie and identity document images are reviewed manually by authorized TASKO staff, who visually compare the photograph with the identity document to confirm that the document belongs to you. This review is performed by a human being. No automated or algorithmic biometric processing is applied at any stage. The images are used only to verify your identity, to reduce fraud and impersonation, and to help keep customers and Taskers safe.
Not shown to other users. Your identity document images and verification selfie are never displayed publicly and are never shown to other users of TASKO, including customers you are matched with. They are not used as your profile picture. Your profile picture is a separate photograph that you choose and upload yourself, and you can change or remove it at any time in the app.
Sharing. We do not sell your verification images, and we do not share them with advertisers, data brokers, or any biometric processing provider. They are stored on our behalf by Amazon Web Services (AWS), which acts solely as our storage provider and does not access or analyze the images. We disclose verification images only to authorized TASKO reviewers, and to law enforcement or regulators where we are legally required to do so.
Where the images are stored. Verification images are stored in Amazon Web Services (AWS) Simple Storage Service (S3), in the Asia Pacific (Mumbai) ap-south-1 region in India. The storage bucket is private and is not publicly accessible. Images are retrieved only through short-lived, expiring secure links issued to authorized reviewers.
How long we keep them. We retain your identity document images and verification selfie for as long as your TASKO account exists, because your verified status must remain auditable for fraud prevention, dispute resolution, and legal and regulatory compliance. We do not currently delete these images automatically on a fixed schedule. You may request deletion of your identity verification images at any time by contacting us at [email protected] or by using our Delete Account page. On receiving your request we will delete the images from our storage within 30 days, except where we are required by Nepali law, or by payment, tax, dispute, or fraud-prevention obligations, to retain specific records for longer. Deleting these images may end your verified Tasker status.
Your choice. Identity verification is required only for Taskers who wish to accept and perform tasks. If you use TASKO only as a customer, you are not asked to provide a verification selfie. If you choose not to provide these images, you may continue to use TASKO as a customer.
We use your information to:
We may share necessary information between Customers and Taskers to complete a task, such as name, task details, location, instructions, and contact method.
We may also share information with:
We do not sell your personal information.
TASKO may collect your location to provide task matching, pickup, delivery, Drive My Vehicle, safety support, live tracking, and dispute review.
Location information may be used during active tasks to help Customers and Taskers complete the service safely and properly.
You can disable location permission from your device settings, but some features may not work properly.
Payments may be processed through third-party payment providers.
TASKO may collect transaction details, payment status, refund details, and payout details.
TASKO does not store sensitive card or payment authentication details unless legally permitted and required.
TASKO may collect and store messages, photos, task instructions, delivery proof, completion proof, complaints, and other task-related evidence.
We may use this information for customer support, safety, cancellation review, refund decisions, damage claims, and dispute resolution.
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no online platform can guarantee complete security. You are responsible for keeping your account login details safe.
We keep your information as long as needed to provide our services, comply with legal obligations, resolve disputes, process payments, prevent fraud, and maintain business records.
When information is no longer needed, we may delete, anonymize, or securely store it as required.
Identity verification images, including your verification selfie, are retained for as long as your account exists and are deleted within 30 days of a deletion request. See Identity Verification Images (KYC) and Face Data for full details.
You may request to access, update, correct, or delete your personal information by contacting us.
Some information may be retained if required by law, payment records, dispute handling, fraud prevention, or legitimate business reasons.
TASKO may send you service updates, booking alerts, payment notices, safety messages, offers, and promotional messages.
You may opt out of promotional messages where available, but important service messages may still be sent.
TASKO is intended for users who are 18 years or older.
We do not knowingly collect information from children. If we find that a minor has created an account, we may remove or restrict the account.
TASKO may use third-party services such as payment gateways, maps, analytics tools, verification providers, and communication providers.
These third parties may process your information according to their own privacy policies.
We may update this Privacy Policy from time to time.
Updated versions will be posted on our app or website. By continuing to use TASKO after updates, you agree to the revised Privacy Policy.
For privacy-related questions or complaints, contact us at:
TASKO
Email: [email protected]
Customer care: +977 9762113309, +977 9740843404
Business enquiries: +977 9740843432